Privacy Policy

Privacy Policy Policy with regard to collection, use, and disclosure of Personal Information on availing services in Virtual Queue Management System owned and maintained by Kerala State Beverages Corporation (KSBC) Ltd.


Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By using this mobile application you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our service.

By mere use of the mobile app, you expressly consent to our use and disclosure of personal information provided by you in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and other Information

When you use our Mobile Application, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our app to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

We use data collection devices such as "cookies” to help analyse our page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your device that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties.

We do not control the use of cookies by third parties. We collect only minimum personally identifiable information (Name, Mobile Number, Pin Code etc.) from you when you set up an account with us.

2. Use of Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information for enhancing customer experience, resolve disputes; troubleshoot problems; help promote a safe service ;measure consumer interest in our services; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

With your consent, we will have access to your SMS, location, device information etc. to enhance your experience on the platform and provide you access to the services being offered by us. Access, storage and use of your data will be in consonance with applicable laws. You understand that your access to these products/services may be withdrawn in the event of any misconduct/fraud/misrepresentation in any action from your end.

We identify and use your connectivity details like GPS Coordinates, IP address etc. to help diagnose problems with our Mobile Application to identify you and to gather broad geographical information.

3. Sharing of personal information

The Personal information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this privacy policy.

4. Third Party Services

This app does use third party services that may collect information used to identify you. This includes:

• Google Play Services

• Apple Store Services

• Log Data

In case of any error in this Mobile Application, we will be collecting data and information through third party products on your phone called Log Data. This Log Data may include information such as your device, IP address, device name, operating system version, configuration of the application, time and date of your use of the services and other statistics.

5. Links to Other Sites

Our Mobile Application is not linked with any other Web/Mobile Application owned by any others. KSBC is not responsible for the privacy practices or the content of any such Web/Mobile Applications which collect personally identifiable information about you.

6. Security Precautions

Our Mobile/Web Applications has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure IT infrastructure. Once your information is in our possession, we adhere to strict security guidelines for protecting it against unauthorized access.

7. Your Consent

By using the Mobile Application and/ or by providing your information, you consent to the collection and use of your details like Name, Mobile Number, Pin Code etc. disclose in this application in accordance with this Privacy Policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.